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Delivery record
Every order quotes a delivery moment before you pay. This page states what that promise is, what we build against internally, and what you get if we miss it.
| Tier | Promised | Internal target |
|---|---|---|
| Express | 5 minutes | 4 minutes |
| Standard | 0.5 hours | 90 minutes |
Why the two columns differ
The internal target is deliberately tighter than the promise. Quoting the tighter number would look better and would be the number we miss first. The promise is the one we are willing to be held to.
If we miss it
The order is refundable in full, and the refund window runs 30 days regardless — see the refunds policy. A missed delivery does not require you to argue the case.
What this page does not yet show
Measured historical on-time rates. Publishing a number before there is a meaningful volume of orders behind it would be a fabricated statistic, so it is absent rather than estimated. It will appear here once the data is real.
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